Our Customer Care Team is here to help. You can reach us by email at customercare@limbafit.com or text us at (248) 688-0362. We’re here to answer any and all questions so you can look and feel your best. Our service team knows our brand inside and out and is equipped to advise on sizing, fit and feel, shipping, orders, product information, etc.
About Your Order
Questions and answers
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Unfortunately, once an order has been placed, we are unable to add or remove items.
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Please reach to us by email at customercare@limbafit.com or text us at (248) 688-0362 and we can attempt to make a cancellation. We are unable to halt a shipment once an order is out. You can, however, always return your items to us for credit or a full refund within 30 days of your order date.
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Yes, as long as the order has not yet shipped. Please contact us by email at customercare@limbafit.com or text us at (248) 688-0362 and we will update your information.
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We do our best to ship your order in full. However, in the rare case that an item is unavailable, we will notify you via email and refund you for any missing items.
Prices/Sales/Promo Codes
Questions and answers
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Sale promotional rules: No sale promotion currently running. These terms and conditions are subject to change without notice.
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Yes, we charge sales tax in most states. The tax will be reflected at checkout once you update your shipping address.
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Please contact customercare@limbafit.com.
As long as your purchase is eligible for the promo code, we will refund the difference to the card we have on file or issue a gift card for the balance.
Promo codes are not applicable to items that are purchased on sale.
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Please contact customercare@limbafit.com. If the item went on sale within 24 hours after you purchased it, we can honor the sale price. We will refund the difference to the card we have on file or issue a gift card for the balance. Please allow up to 3 business days for the refund to hit your bank/credit card (sometimes longer depending on your bank).
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Promo codes can only be applied to full price items, unless otherwise stated.
Once a promo code is used, it cannot be used again for another order.
Promo codes are non-transferable.
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On occasion, we may offer discounts for new users. Sign up for our email list or join and become a part of our team for exclusive access to discounts and offers.
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Online offers, such as promo codes, only apply to online purchases, excluding gift cards and international orders. Exclusions on certain products may apply. Promo codes are non-transferable, non-retroactive, and cannot be combined with any other offers or promotions, including discounts based on customer group. Free Shipping may not apply to a discount; please reference individual discount terms. Terms and conditions are subject to change without notice.
Odds & Ends
Questions and answers
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No, we are currently ONLY available online @ LimbaFit.com
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Yes! Click on your item and click on the size you want. A pop up will ask if you want to be notified by email if the item comes back in your size.
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Simply click the “Unsubscribe” link at the bottom of one of our emails, or send a request via email to customercare@limbafit.com to unsubscribe.
Contact Us
Questions and answers
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Who is a LIMBA Fit Ambassador? The LIMBA Ambassador is a leader with magnetic and authentic personality. They keep their clients and communities motivated in innovative and exciting ways.
LIMBA Partnership is offered as an incentive program to highly motivated individual who is looking to build a career and influence and enrich the lives of our customer and much more. Please stay tune for more information on how to join.
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We're always on the lookout for Growth and fitness-minded individuals and companies who want to partner with LIMBA Fit. Let's create together!
Email: partner@limbafit.com
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Email: pr@limbafit.com
Please note: This email address is for media inquiries; only inquiries from the media will receive a response. For all other questions, please email us at customercare@limbafit.com.
Returns
Questions and answers
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:: You have 14 days from your order date to request a return.
:: All items must be unworn and unwashed.
:: All items are returnable, except for the following:
:::: Items marked final sale
:::: Gloves
:::: Socks
:::: Headbands
:::: Water Bottles
:::: Lingerie
:::: Hair Ties
:::: Swimwear should be tried on over underwear for sanitary reasons and must have a protective hygiene strip intact.
:::: We reserve the right to return any item that does not comply with our return policy.
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Email us at returns@limbafit.com
Enter in your order number and your zip code. (Order number can be found in the order confirmation email we sent you, or by logging into your LIMBA fit account and visiting the My Account page). Then, follow the instructions below:
1. Select the item(s)* you wish to return
*Note: If an item is final sale, or non-returnable – no option to return will be provided.
2. Select the payment method for your refund. (Store Credit/Refund)
3. Select the reason for the return (too large, too small, etc.)
4. Once you are done adding items, click “Continue”
5. Choose how you want to return your item(s):
:::: Return in-person with Happy Returns
:::: You will receive an email when your return is received and your refund has been processed.
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We’re so sorry, but we are not able to process exchanges. If you need a different size, color, or item, simply follow our returns process for the item/items you no longer want and place a new order for the item/items you do want.
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All refunds made on purchases paid with both gift card and credit card will be refunded as such in the same amount that was paid on each payment type.
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Once your return has been shipped back to us, please allow up to 5 - 10 business days for the return to be processed at our distribution center.
If you choose to return for a gift card, your credit will be available in your LIMBA fit account for immediate use as soon as the return is processed.
If you choose to return for a full refund, you can expect the refund to be received by your bank or credit card account within 3 - 5 business days. Processing times vary and are subject to your bank. If you paid with any other payment method, your refund will be issued to the original form of payment.
We will notify you via email once your return has been processed.
Shipping
Questions and answers
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Economy (6—10 business days) is $8, or free if order value is $50
Economy Select (3-4 business days) is $12
Expedited (2 business days) is $25
Overnight (next business day) is $50
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Orders placed with Economy or Economy Select shipping will ship within 1-2 business days. Please note that orders placed after 11:00AM EST on Friday or over the weekend will ship on the following Monday (excluding major holidays).
Expedited and Overnight orders placed by 1:00PM EST Monday-Friday will be shipped the same day. Please note that Expedited and Overnight orders placed after 1:00PM EST on a Friday, Saturday or Sunday will ship on the following Monday (excluding major holidays).
On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.
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For Economy shipments within the US, you can expect your order to arrive in 5-10 business days once it has shipped from our distribution center.
Domestic shipping guidelines apply to shipping within the contiguous United States ONLY.
On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.
LIMBA Fit is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall LIMBA Fit be responsible for any incidental or consequential damages.
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Once your order has shipped, we will send a confirmation email that includes tracking information.
You can also find your tracking number by logging into your LIMBA Fit account.
:::: From your desktop: Select “Order History” from the drop-down menu at the top right corner of the screen. Select “View Order” next to the order number you wish to track to find tracking information.
:::: From your mobile browser: Select “My Account” from the drop-down menu at the top left corner of the screen. Select “Order History” and “View Order” to track your order by order number.
Please allow up to 24 hours from when you receive your tracking number for activity to update.
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Yes, we do!
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We are only offering Domestic Shipping at this time.